Privacy Policy for TCR Messaging for Truly Patience Home Care LLC
1. Information We Collect
When using our TCR messaging services, we may collect the following types of information:
- Personal Health Information (PHI): Name, contact details, medical conditions, treatment plans, and any other health-related information you share during text or call communications.
- Message Content: The content of text messages and the recorded phone calls, including sensitive health-related discussions.
- Usage Data: Data about how you use our TCR services, including the time and date of communications and message delivery status.
- Device Information: Information about the device used to send and receive communications, such as the type of device, operating system, and unique device identifiers.
2. How We Use Your Information
We use your information for the following purposes:
- Patient Care and Coordination: To facilitate and document communications related to your treatment and care between healthcare providers, caregivers, and family members.
- Service Improvement: To enhance our home health services, including improving the quality of care, analyzing service usage, and ensuring timely and effective communication.
- Compliance with Legal and Regulatory Requirements: To comply with healthcare regulations, including HIPAA (Health Insurance Portability and Accountability Act), as required by law.
3. Sharing Your Information
We may share your information under the following circumstances:
- With Healthcare Providers: We may share your PHI with doctors, nurses, or caregivers involved in your care to ensure continuity and quality of services.
- With Third-Party Service Providers: We work with trusted third parties, such as technology and telecommunication providers, to facilitate our TCR services, but these providers are contractually required to keep your information confidential and secure.
- For Legal Reasons: If required by law or necessary for compliance with applicable regulations, we may share your information with regulatory agencies or in response to a legal request (e.g., subpoena, court order).
4. Data Security
We prioritize the security of your personal health information and use appropriate safeguards, including:
- Encryption: All text messages and call recordings are encrypted both in transit and at rest to protect them from unauthorized access.
- Access Controls: Only authorized personnel involved in your care or those with a legitimate need have access to your PHI.
- Secure Storage: Call recordings and message contents are stored in secure systems that comply with industry standards and healthcare regulations like HIPAA.
5. Data Retention
We retain your PHI and communications only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Generally, call recordings and text messages may be stored for one year, after which they will be securely deleted.
6. Your Rights
As a patient, you have the following rights regarding your personal health information:
- Access and Copies: You have the right to request access to and obtain a copy of your PHI, including any call recordings and text messages related to your care.
- Amendments: You have the right to request corrections to your PHI if you believe it is inaccurate or incomplete.
- Restrictions: You may request limitations on how we use or share your PHI, although we may be required to comply with certain legal obligations.
- Opt-Out: You can choose to opt out of receiving text communications from us by informing your healthcare provider or contacting us directly.
7. HIPAA Compliance
We comply with the requirements of the Health Insurance Portability and Accountability Act (HIPAA), which mandates specific protections for the privacy and security of your personal health information. All PHI collected, used, and stored as part of our TCR services is handled in compliance with HIPAA regulations.
8. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. Any changes will be posted on our website and communicated to you as needed.
9. Contact Us
If you have any questions, concerns, or requests regarding your personal health information or this privacy policy, please contact us at:
- Email: info@trulypatiencehomecare.com
- Phone: 281-994-7737
- Mailing Address:11110 Bellaire Blvd., Suite 230B, Houston 77072